一组从伦敦出发一小时到两个半小时的全包式度假公园被评为英国最佳度假公园。Which?对过去两年1700名假日公园游客的调查揭示了该国最好和最差的假日公园。
在埃塞克斯和诺福克拥有度假村的波特斯度假村名列前茅，而著名的度假公园公司庞廷斯和Butlins在Which?列表。游客被要求根据11项标准对他们的住宿进行评分，包括住宿质量、客户服务、清洁度、设施和活动，以及物有所值。
然后根据总体满意度和推荐的可能性计算出总体客户得分。波特度假酒店击败家喻户晓的品牌，以87%的顾客评分荣登榜首，紧随其后的是森林假日酒店，顾客评分为80%。
经营超过100年的波特斯在埃塞克斯郡马尔登的波特斯度假村五湖和诺福克郡大雅茅斯的波特斯度假村霍普顿海上拥有全包式度假村。从伦敦东北部驱车经过A12公路到五湖需要1小时，经过A12和A143公路到霍普顿需要2小时34分钟。
根据3844条谷歌评论，Hopton On Sea的平均评分为4.7分(满分5分)，最近的一位游客说他们“不能挑剔任何东西”，另一位游客说:“这个地方很棒，有很多事情可以做，有很多食物和饮料，每个人都很棒，娱乐很精彩，很有趣，明年再预订。”相比之下，五湖酒店在1864条评论中平均得到4.2分，一位满意的顾客说:“和朋友度过了一个美好的周末。房间很宽敞，床和枕头都很舒服。点酒很容易，你只要去点酒点，然后他们把酒端到你的桌子上，不用在酒吧排队!娱乐是一流的!”
游客们在提供的各种免费设施、设施和活动的质量、娱乐和交流的质量方面给波特斯打了5颗星，在整体客户服务、食品和饮料、物有所值和住宿质量方面给了4颗星。在Potters Resorts的网站上，7月19日星期五起，在五湖酒店度过三晚的周末，每位成人的价格为619英镑，而同一周末，Hopton On Sea酒店的人均价格为100英镑，价格为519英镑。
对其他假日公园集团的评论森林假日，威尔士蓝石和约翰福勒假日公园
森林假日在英格兰、威尔士和苏格兰有13个地点，提供从小木屋到树屋等一系列带热水浴缸的林地住宿。该品牌在住宿质量、清洁度、整体客户服务、沟通以及设施和活动质量方面获得了四星的评价。
位于彭布罗克郡乡村的威尔士蓝石酒店和约翰福勒假日公园以77%的顾客得分并列第三。其他得分较高的公司包括Hoburne Holidays(75%)和Waterside Holiday Group(74%)。
阿宝该死的得分tin和Butlin的
成立于1946年的庞廷斯酒店以56%的顾客评分排在最后。庞廷斯酒店在客户服务、住宿质量、清洁度、免费设施的种类、设施和活动的质量、食品和饮料以及物有所值等方面都获得了两颗星的评分。最高的三颗星是在沟通和娱乐质量方面。
Longstanding rival Butlin’s also found itself in the bottom five, with a customer score of 67 per cent – just ahead of Park Holidays UK at 66 per cent., Away Resorts with 64 per cent. and Largo Leisure Parks with a score of 64 per cent. Guests at Butlin’s rated customer service two stars, it received three stars in key categories including quality of accommodation and cleanliness, and four for the quality and variety of children’s activities and entertainment.
Haven Holiday Parks and Center Parcs tied with a customer score of 69 per cent. The most visited brand in Which?’s survey, Center Parcs, received largely favourable reviews but received two stars in the value for money category, as well as for the variety of free facilities on offer.
Survey respondents reported spending an average of £76 per person per night, making it the most expensive option not to include food or drinks in the price. It received four stars for overall customer service, communication, quality of accommodation, cleanliness, and the quality of facilities and activities and for the quality and variety of children’s activities.
Haven received a mix of three and two-star ratings, including three stars for overall customer service, quality of accommodation and value for money. Naomi Leach, deputy editor of Which? Travel said: “Holiday parks have been a mainstay of British holidays for decades, but with so many options to choose from it isn’t always easy to know which will be the right fit for your family.
“Our latest survey shows that it’s worth looking beyond the best-known names, with smaller and independent resorts offering excellent value for money, great customer service and plenty of onsite entertainment.” The results are based on an online survey of 1,717 adults – members of the Which? Connect panel and members of the public – conducted between March and April 2024. A total of 2,255 responses were recorded.
A Butlin’s spokesperson said: “As the home of entertainment, it’s brilliant to see that we’re scoring highly when it comes to activities and entertainment. We’ve invested over £50 million across our three resorts with new openings like our Skypark playground and Playxperience indoor activity centre to ensure we continue to deliver incredible holidays for our guests.
“It is disappointing to see that some scores are lower but would like to reassure guests that we’re investing in these areas to offer a better holiday experience.”
A spokesperson for Center Parcs said: “Center Parcs offers unique family short breaks in the UK. We welcome over 2 million guests to our villages annually, and we are 97 per cent full all through the year. We are proud of our consistently high guest satisfaction scores and over 60% of guests will go on to make another booking with us. Our guests demand a high-quality experience and each year we invest tens of millions of pounds improving our villages to ensure we meet their expectations.”
Pontins, Park Holidays UK, Away Resorts, Largo Leisure Parks and Haven Holiday Parks have been approached to comment.
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本文概览：一组从伦敦出发一小时到两个半小时的全包式度假公园被评为英国最佳度假公园。Which?对过去两年1700名假日公园游客的调查揭示了该国最好和最差的假日公园。...